Leadership Strategies for Enhancing Trust and Affordability in Student Billing Under New Federal Regulations

Facilitators:

• Jackie Strohbehn, President, Nelnet Campus Commerce
• Scott Buchanan, Executive Director, Student Loan Servicing Alliance (SLSA)

Discussion Topic:

The Consumer Financial Protection Bureau (CFPB) has recently signaled an intensified focus on higher education institutions, specifically targeting "junk fees" and other financial practices that could expose your institution to scrutiny. Moreover, there's a broader trend of increased scrutiny around financial practices within the sector, making it imperative to be proactive in compliance efforts.

To help navigate this evolving landscape, join us for an interactive CEO-only discussion — facilitated by AFIT member Jackie Strohbehn, president of Nelnet Campus Commerce, and Scott Buchanan, executive director of the Student Loan Servicing Alliance (SLSA) to discuss the current environment, things to be mindful of, and how to best prepare your institution. 

Resources:

• FACT SHEET: Biden-⁠Harris Administration Takes New Action to Crack Down on Junk Fees in Higher Education (The White House)
• Tuition Payment Plans in Higher Education (Consumer Financial Protection Bureau)